Terms and conditions

       TERMS AND CONDITIONS FOR THE ONLINE STORE

      www.greatblouses.com

1. Definitions

a) "We" or "The Store" refers to greatblouses.com.

b) "Customer" or "Buyer" refers to the individual or legal entity using our online store services to purchase products or services.

2. Acceptance of Terms and Conditions

By accessing and using this website, our customers agree to abide by these Terms and Conditions and all applicable laws and regulations. If you do not agree with these Terms and Conditions, please do not use this website.

3. Final Cost of Orders

By placing an order on our website, the buyer confirms their agreement to purchase the specified products or services and to pay the indicated price, along with any applicable taxes.

For buyers from the European Union:

  1. The final price of the product includes: the price of the goods (as displayed on the website) + postage costs (as displayed at the time of the transaction) + VAT (upon receipt of the package in your country, if your country is a member of the EU). There are no hidden costs.

  2. We are not VAT registered, and consequently, you will need to pay VAT upon delivery in your country.

  3. Within the European Union, no customs duties are paid for imports, as the products are shipped from Romania, an EU member country.

For buyers from outside the European Union:

  1. The final price of the product includes: the price of the goods (as displayed on the website) + postage costs (as displayed at the time of the transaction) + customs duties (each country has its own customs duties, which are the responsibility of the customer).

4. Payments

Payments can be made using the payment methods specified on the website. All transactions are secure and protected.

Payment options include:

  1. PayPal (for the selected currency $) - for buyers from all countries, including Romania (you do not need a PayPal account; you can pay with a card without being registered with PayPal). Payment is simple and secure; our store does not have access to your financial data.

  2. Bank transfer (SWIFT, IBAN, BIC) - in RON, Euro, or $ - for all countries, including Romania. After placing the order and selecting payment by bank transfer, we will contact you with all the necessary banking details for the transfer.

  3. Cash on delivery (only for orders within Romania).

For more details about payments, visit our dedicated payment section here: Prices-payments-and-taxes

5. Delivery

We ship internationally, outside the EU only on Tuesdays and Thursdays.

We ship daily (excluding weekends) within the EU and Romania.

All shipments are registered and come with an online tracking number.

For more information about delivery, please visit our Shipping

6. Returns

a) Cancellations and Exchanges

Request cancellation within: 12 hours of purchase.

We do not accept exchanges.

b) Return items within: 14 days of delivery.

Once the return request has been registered at  office@greatblouses.com and approved, you will receive an email with return instructions and the return address. It is essential to follow these instructions and use the provided return address to avoid any return-related issues.

c) Return Conditions

We do not accept returns for custom-made or personalized items.

For accepted returns, buyers are responsible for return shipping fees.

Items can be returned as long as they are in the same condition as when purchased.

If the item is not returned in its original condition, the buyer is responsible for any loss in value, cleaning costs, or repair costs.

Items that include another item (e.g., a dress with a belt, aprons with a belt) must be returned together. Items that are part of a package/costume/outfit cannot be returned separately.

Details about delivery and the return policy are specified in our dedicated  section : Returns

7. Confidentiality and Data Protection

We collect and store customer's personal data only for the purpose of processing orders and improving the shopping experience. Please consult our Privacy-policy for more details . And also the legal notice and GDPR compliance at : Legal-notice-gdpr

8. Copyright and Intellectual Property

The content of this website, including text, images, logos, and other materials, is protected by copyright and intellectual property rights. Unauthorized use of these materials is strictly prohibited.

9. Limitation of Liability

Our store is not responsible for any harm, loss, or damages caused by the use or inability to use our products or services.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on the website and will become effective immediately upon publication. Continuing to use the website after changes constitutes acceptance of these modifications.

11. Applicable Law. Disputes

These Terms and Conditions are governed by Romanian and EU laws, and any disputes will be subject to the exclusive jurisdiction of the courts in Romania.

In the event of any disputes arising between the Seller and Users/Buyers, an attempt will first be made to amicably resolve them.

  1. Thus, for complaints or claims related to the Goods and/or Service purchased, Buyers have the possibility to submit the respective complaint by email to office@greatblouses.com at any time.

If Buyers:

do not receive a response after 30 days from the Seller,

are dissatisfied with how the complaint/claim was managed,

they can resort to alternative dispute resolution procedures (ADR/ODR) presented below and subsequently to the competent Romanian courts.

  1. ADR represents an alternative mechanism to the judicial system, through which consumers are offered the possibility to solve potential disputes when facing an issue related to the purchase of Goods and/or a Service. Thus, complaints or claims against traders will be voluntarily presented by consumers and will be independently, impartially, transparently, quickly, and fairly resolved. The Buyer's complaint or claim can be submitted in writing directly to the ANPC at the following address: https://sesizari1.anpc.ro/.

  2. For buyers from the EU, considering the provisions of Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, Users/Buyers have the possibility to opt for the out-of-court resolution of any disputes by using the online dispute resolution platform (ODR platform), a digital tool created by the European Commission to facilitate independent dispute resolution regarding contractual obligations resulting from online sales or service contracts between a consumer residing in the European Union and a trader established in the European Union. In this regard, you can access the following link: https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_en.htm.

  3. In cases where an amicable or alternative resolution of complaints/claims/disputes is not possible, they will be settled by the competent Romanian courts in Cluj or Maramures counties.