For buyers from the European Union:
1. the final price of the product includes: the price of the goods (displayed on the website) + the shipping costs by post (displayed at the time of the transaction) + VAT (upon receiving the package in your country if the country is from the EU). There are no other hidden costs.
2. we are not VAT payers and as a result, you will have to pay VAT on the product price upon delivery, in your country.
3. within the European Union, no customs duties are paid for import, so you will not have any customs duty to pay, the products being shipped from Romania, an EU country.
4. we accept PayPal or bank transfer (see the section dedicated to means of payment for details) and when paying with PayPal, you do not have any cost associated with the payment.
5. in case you want to contact us by phone, the phone call rate is borne by you, the cost being the normal cost of a phone call from your country to Romania.
6. if you want to return the product, the return costs by post are paid by you (see Return section for details)
7. the returned products must be in the same condition in which they were delivered, unworn, without stains or tears, and if the product has been worn or damaged, the price of the original product will be returned to you minus the expenses for repairing the defects or professional cleaning.
8. the refund of the money for a return will be made within a maximum of 7 working days from the date of receipt of the return and is made in the same way in which you paid.
For buyers from outside the European Union:
1. the final price of the product includes: the price of the goods (displayed on the website) + shipping costs (displayed at the time of the transaction) + customs duties (each country has its own customs duties and these are the responsibility of the customer).
2. we accept PayPal or bank transfer as payment (see the section dedicated to means of payment for details) and when paying with PayPal, you do not have any cost associated with the payment.
3. in case you want to contact us by phone, the phone call rate is borne by you, the cost being the normal cost of a phone call from your country to Romania.
4. if you want to return the product, the return costs by post are paid by you (see Return section for details)
5. the returned products must be in the same condition in which they were delivered, unworn, without stains or tears, and if the product has been worn or damaged, you will be returned the price of the original product, minus the expenses for repairing the defects or professional cleaning. The initial shipment from us to you is not returned.
6. the refund for a return will be made within a maximum of 7 working days from the date of receipt of the return and is made in the same way in which you paid.