Cancellation and exchanges
Request a cancellation: before item has dispatched .
We do not accept exchanges .
You have 30 days from the shipping date to return your purchase.
Buyers are responsible for return postage costs. The items can be returned as long as they are in the same condition as when they were purchased. Items that include a bag must be returned with it. If the item is not returned in its original condition, the buyer is responsible for any loss in value . Items forming part of a pack / costume / outfit cannot be returned separately.
If an item is returned to us due to the wrong address filled by buyer or due to the Custom fees and taxes ?
In the event an order is returned to our store because the buyer refused to pay the customs fees or because the buyer gave us the wrong address / ZIP code , we issue a refund for the cost of the order, minus the original shipping and minus the returning shipping too . Alternatively, we can work with the buyer to reship the order at their expense.